Send a message to parents (Broadcast)

Use Broadcast when you want to tell parents something quickly, like a holiday, a meeting or a change in school timing. You write the message once, choose who gets it, and EduHost sends it by the channels you pick.

Before you start

• Your role must be allowed to open Broadcast. If you cannot see it, ask your school admin.
• Each channel (in-app, email, SMS, WhatsApp, push) can be switched on or off for your school. A channel that is off cannot send.

Steps

1. Open Broadcast → Compose from the sidebar. You can also use New → Send message from the quick add menu.
2. Choose who should get the message, for example the parents of one class or of the whole school.
3. Write your message. Keep it short and clear.
4. Pick the channels: in-app, email, SMS, WhatsApp or push. You can pick more than one.
5. Check the message and the people who will get it.
6. Press the send button.

See what you sent

1. Open Broadcast → Sent.
2. Here you see the messages your school has already sent.

Which channel to use

• In-app: parents see it in the parent portal under Messages from school and in the app.
• Push: a note on the parent's phone from the app.
• Email: goes to the parent's email address.
• SMS: reaches parents who do not use the app.
• WhatsApp: goes only to families who have agreed to get WhatsApp messages from the school.

Good to know

• If you send the same message often, save it once. See Save message templates.
• Some messages can go out by themselves, like an absent alert. See Automatic messages.
• To put something on the notice board instead, see Post a notice.
• For SMS sender ID and quiet hours, see SMS settings, sender ID and quiet hours.
• For WhatsApp replies and more, see Send WhatsApp messages to parents.