Reset your password

Use this when you forget your password, or when a staff member cannot sign in. You can get a reset link by email. Your school office can also help staff, parents and students.

If you forgot your password

1. Open the EduHost sign-in page.
2. Type your email and tap Continue.
3. On the Enter your password screen, tap Forgot password?
4. Open your email and find the message from EduHost.
5. Open the link in that email. The page Choose a new password opens.
6. Type your new password in New password (at least 8 letters).
7. Type the same password again in Type it again.
8. Tap Save password.
9. Tap Go to sign in and sign in with your new password.

If the link does not work

A reset link works only once, and only for one hour. If you see This link has expired or This link was already used, tap Get a new link by email or Send me a new link. Then open the new link within one hour.

Help a staff member reset their password

As the owner, you can reset the password for a staff member who is locked out.

1. Open the place where you manage your school's users. See Add users and assign roles.
2. Find the staff member.
3. Use the option to reset their password.
4. Tell the staff member to check their email or sign in with the new details.

Good to know

• A password must have at least 8 characters and at most 72.
• A link to set a password for the first time works for 7 days. A reset link works for one hour.
• Parents and students who sign in with a mobile number cannot get an email link. The school office can set a new password for them. They will then be asked to choose their own password the next time they sign in.
• Too many wrong tries can block sign-in for a few minutes. Wait, then try again.